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About Impero:

Originally, Impero Software, now rebranding as Ativion. At the heart of Ativion are our two flagship products: ContentKeeper and Netop. These products exemplify our dedication to innovation and excellence, providing enhanced capabilities for improved student well-being, cybersecurity, and secure remote access. ContentKeeper and Netop are designed to set new standards in the industry, delivering unparalleled value and support to our customers.

The name Ativion was inspired by our long history in education technology, corporate remote access, and cybersecurity. It symbolizes innovation, progress, and advancement in market-leading technology solutions, incorporating the latest AI technologies designed to keep people, devices, and the connections between them safe and effective.

We’ve had the privilege of working with schools and organizations all over the globe. Today, we’re proud to work directly with technical teams, schools, MATs, and Fortune 500 companies in more than 90 countries.

Role Responsibilities:

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Sales

  • Perform required sales engineering duties to meet company sales targets.
  • Advise, coach, train, motivate both in-house and channel sales teams.
  • Assist in the development and implementation of sales, support and marketing activities.

Support 

  • Engage customers in a professional, courteous, honest manner.
  • Assist Support Technicians and Engineers with the existing user base to ensure all customers are professionally serviced in a timely manner.


Solutions Engineering

  • Achieve and maintain expert level knowledge of ContentKeeper products and services.
  • Acquire the knowledge and expertise necessary to position ContentKeeper against competitive products.
  • Provide pre-sales, technical web demonstrations, highlighting the advantages of the product.
  • Provide on-site presentations/demonstrations as part of the pre-sales process.
  • Attend trade shows as a product expert.
  • Acquire and maintain the networking/hardware knowledge necessary to implement.
  • ContentKeeper in customer networks.
  • Schedule and facilitate customer product evaluation/deployment process.
  • Manage on-site evaluations/deployments when appropriate.
  • Manage customer escalations, by taking ownership of high priority and/or complex issues from Support Engineers.
  • Assist with product/process documentation.
  • Assist writing technical and presentation documentation.
  • Assist with product design and documentation.
  • Support and train the support staff.
  • Miscellaneous Assigned Projects.

Company

  • Provide strategic advice to product development in accordance with market demands and opportunities.
  • Help develop, discover and pursue business opportunities.
  • Follow Quality Management procedures and EEO principles and practices.
  • Other duties which facilitate company profitability.

Required skills/experience/qualifications:

Professional Expectations

  • Exceptional written and oral communication skills are essential, strong customer focus, and ability work with both technical and non-technical people (English)
  • Follow the general operating procedures outlined in the “General Support Processes and Procedures” documentation.
  • Proactively communicate ticket status to customers for all open issues.
  • Maintain clear, concise and complete ticket documentation for customer requests.
  • Know and follow company and department protocols at all times.
  • Continuously develop product knowledge and applicable use in the industry.
  • Know and maintain technical knowledge of products, services and technologies that the company supports.
  • Know and maintain a professional knowledge of the Web Security market and competitive products.
  • Other duties as directed.

Preferred Qualifications

  • 5 years Educational focused information technology background
  • CCNA or equivalent networking experience
  • Intermediate to expert level experience with Linux
  • Intermediate to expert level experience with protocol analyzers
  • Network troubleshooting at a packet level
  • Previous experience with web filtering products
  • Strong understanding of directory services (i.e. Active Directory, LDAP, Google Directory)
  • Experience with MDM solutions (i.e. JAMF, Mosyle, Filewave, Meraki, Intune)
  • Experience with Google Workspace
  • Hardware investigation and troubleshooting skills
  • Experience with datacenter infrastructure.

This is a full-time, permanent role and will predominantly be remote based however you will need to be based in the UK.

 

STRICTLY NO AGENCIES