Role Purpose
Ativion is hiring qualified, driven, systems/network technicians to support company growth. The ideal candidate has workstation, systems, and network experience in enterprise networks. K-12 education system history is a major plus.
Systems/Network Technician - North America
Role Responsibilities
Support
• Provide second line product support via phone and email
• Troubleshoot product and customer environment related issues
• Provide customer product training
• Proactively communicate the status of open cases including required information, progress updates, and steps for resolution
• Maintain clear helpdesk ticket notes and summaries
• Continually improve the quality of customer support and services
• Manage phone and ticket queues
• Respond to system alerts
Required skills/experience/qualifications
Technical Skills Required
• Functional understanding of LDAP, Active Directory, e-Directory, DNS and Group Policy
• Functional understanding of Windows, Macintosh, iOS, Android, and Chromebook devices
• Basic understanding of Internet security
• Basic understanding of networking
Personal Skills Required
• Demonstrated customer service skills and the ability to work collaboratively with clients and co-workers
• Exceptional personal, phone, and email etiquette
• Excellent written communication skills
• Ability to manage and prioritize multiple tasks simultaneously
• Ability to self-start and self-manage issues and cases
Preferred Experience
• Experience with web filtering
• Google G-Suite
• Mobile Device Management (MDM) Systems
• K-12 Systems or Network Administration
• Basic understanding of Layer 3 routing
• Basic understanding of Linux command line
• Firewall experience
This is a full-time, permanent role and will be based in the USA.
Strictly no agencies.
