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About Ativion:

Originally, Impero Software, now rebranded as Ativion. At the heart of Ativion are our two flagship products: ContentKeeper and Netop. These products exemplify our dedication to innovation and excellence, providing enhanced capabilities for improved student well-being, cybersecurity, and secure remote access. ContentKeeper and Netop are designed to set new standards in the industry, delivering unparalleled value and support to our customers.

 

The name Ativion was inspired by our long history in education technology, corporate remote access, and cybersecurity. It symbolizes innovation, progress, and advancement in market-leading technology solutions, incorporating the latest AI technologies designed to keep people, devices, and the connections between them safe and effective.

 

We’ve had the privilege of working with schools and organizations all over the globe. Today, we’re proud to work directly with technical teams, schools, MATs, and Fortune 500 companies in more than 90 countries.

 

Role Responsibilities

The Customer Success Manager serves as a named resource and partner for the Ativion customer organization. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer experience from onboarding through contract renewal and partnering with new business for growth opportunities. They develop deep relationships with their customers’ team members, partners and pair that with relevant industry knowledge to improve implementation health as well as customer satisfaction. This role will also partner across Ativion to provide a unified experience for their customers.

The Customer Success Manager supports educational customers and any additions of public sector end-users. They understand that supporting educational and public sector customers requires a comprehensive understanding of educational, public sector government processes, regulations, and compliance requirements. They must possess US Citizenship as they will support educational and public sector government agencies using Ativion Cloud, on-prem or hybrid solutions. Strong problem-solving abilities are necessary for navigating educational and public sector challenges and finding innovative solutions in a highly competitive market vertical.

Your Contribution:

  • Serve as the single point of customer accountability responsible for the orchestration of all StudentKeeper deliverables, experience, renewal, and partnering with new business for cross-sell expansion.
  • Achieve sales target renewal quota annually plus team target goals for annually.
  • Cultivate and maintain stakeholder relationships with the customer’s IT and school Super Intendant, business executive leadership, sponsors, and decision-makers within customer organizations that have purchased StudentKeeper.
  • Help your customers achieve their goals and outcomes on the Ativion platform by:
  • Compiling, negotiating and facilitating renewals for all solutions, upsells, and quotes to customers.
  • Partnering with the new business team to facilitate cross-sells.
  • Acting as a trusted advisor to your customers for the adoption of new features of Ativion’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
  • Communicate the value of StudentKeeper’s success. Be accountable for ensuring all collaborators understand the value so customers can renew StudentKeeper.
  • Act as an advocate for customers during the triage and resolution of escalated cases to assist with the timely resolution of these issues.
  • The CSM may be required for occasional travel to customer sites, tradeshows and may need to be available for some after-hour or weekend coverage, depending on the customer’s need.

Minimum Requirements

  • Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, Ativion CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Quota carrying experience along with Edtech as well as channel knowledge and experience.
  • Experience with Ativion Sales Cloud and/or Service Cloud and/or a relevant competing platform.
  • 4+ years’ experience in management consulting services and SaaS solutions.
  • Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
  • Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
  • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
  • Knowledge of software development process and design methodologies.
  • Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

Desired Technical Skills

Ideal candidate would have customer success management knowledge/skills, sales account management, Edtech experience & contacts, consulting background along with technical skills (Linux, windows server, tableau sever, desktop, prep), along with channel partner experience

  • Asana solution skills, Salesforce
  • Program/project management
  • Demonstration skills and abilities
  • Contracts RFQ, RFP, ITB knowledge a plus

Note: This is a remote role.

Strictly No Agencies